DigitalGlobe Process Improvement Analyst in Westminster, Colorado
Please review the job details below.
The Sales & Customer Operations Process Improvement Analyst conducts business analysis efforts for the global Sales and Customer Experience teams leveraging Lean, Six Sigma principles to improve or create processes to meet our business growth. This position will also serve as a resource on cross-functional initiatives to ensure key metrics are defined and measured, and that changes are implemented with a high degree of confidence and support from stakeholders. The Process Improvement Analyst will support all aspects of key projects and initiatives which will contribute to the continued growth of the organization.
Primary Duties and Responsibilities:
Utilize our internal process improvement framework to lead process improvement projects and facilitate Kaizen events generating outputs such as workflow diagrams, risk assessment and future state designs.
Conduct analysis using data from internal and external sources to measure the effectiveness of current operations and opportunities for improvement.
Work with executive sponsors, subject matter experts, stakeholders and technology teams to design solutions that solve operational problems or improve current processes.
Identify key performance metrics for new initiatives as well as existing processes.
Ensure requirements for system enhancements are gathered and submitted into the Agile release planning cycle and help coordinate implementation activities such as training, communication and documentation.
Ensure that detailed, accurate, comprehensive project plans are created so that projects are completed on time, with superior adoption, and in line with budgetary guidelines. Support process owners through all aspects of the project lifecycle.
Prepare and deliver project status updates in various formats, including verbal, written, presentation, etc.
Develops and uses work aids, such as process descriptions, checklists, templates, and guides to assist personnel with implementing defined processes. Act as a subject matter expert for process improvement best practices.
Passion for continuous improvement and increasing efficiency
Ability to work in teams
Strong Communication and Presentation Skills
Education and/or Experience:
Lean Six Sigma Green Belt certification preferred.
Bachelors' Degree or equivalent experience.
1-3 years of experience in leading process improvement projects or business analysis work streams.
Project Management experience
Knowledge of sales operations or customer experience a plus.
DigitalGlobe and Radiant solutions offer a generous compensation package including a competitive salary; choice of medical plan; dental, life, and disability insurance; a 401(K) plan with competitive company match; paid holidays and paid time off.
DigitalGlobe is a leading provider of commercial high-resolution earth observation and advanced geospatial solutions that help decision makers better understand our changing planet in order to save lives, resources and time. Sourced from the world’s leading constellation, our imagery solutions deliver unmatched coverage and capacity to meet our customers’ most demanding mission requirements. Each day customers in defense and intelligence, public safety, civil agencies, map making and analysis, environmental monitoring, oil and gas exploration, infrastructure management, navigation technology, and providers of location-based services depend on DigitalGlobe data, information, technology and expertise to gain actionable insight.
DigitalGlobe is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender identity and expression, age, disability, veteran status, or any other protected factor.