DigitalGlobe Sr. Imagery Support Representative in Singapore

Please review the job details below.

Summary

Serves as the customer's advocate within DigitalGlobe. Coordinates with other departments to resolve complex customer issues. Excellent working knowledge

of order management systems. Shift work may be required.

Responsibilities

Answer inbound email and phone communications.

Processes orders and prepares quotations and feasibilities.

Prepares basic reports.

Performs Image Archive searches.

Assists customers with shapefile creation/conversion/AOI definition.

Routes complex customer and technical issues based on established procedures.

Performs initial and intermediate problem investigation, & diagnosis, escalating to Tier 2 support organizations, as necessary.

Verify that incident is not considered to be a known problem, make initial decision as to whether incident should be reclassified as a problem.

Manage Known Problem Database and Knowledge Repository.

Ability to provide on call support, as necessary, including evenings and weekends.

Ability to work on public holidays and weekends occasionally.

Job Requirements

  • 5-10 years of experience; 10-plus years of experience preferred

  • Fluent English written and verbal skills

  • Fluent Mandarin verbal skills desired

  • Sales and Customer facing experience

  • Remote sensing and Image processing experience

  • Technical Skills - Able to multi-task in a Windows operating environment; Able to enter orders and customer information accurately using SAP; Use basic GIS skills to process shapefiles, analyze order geography and make decisions to benefit customers

  • Technical Aptitude & Experience – candidate must have demonstrated strong technical abilities and aptitude. Experience with supporting online platforms desired

  • Experiences in processing, using, and serving both raster and vector map data

  • Experiences with GIS/RS Software and Systems

  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Delights the customer

  • Excellent listening, comprehension & interpersonal skills

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings

  • Detail oriented

  • Effective problem-solving and analytical abilities

  • Experience with MS Office, Word, and Excel software packages

  • Experience with ARCGIS and SAP applications a plus

  • Bachelor’s degree or equivalent experience

  • GIS educational or professional background a strong plus

Location:

Singapore

DigitalGlobe offers a generous compensation package including a competitive salary; choice of medical plan; dental, life, and disability insurance; a 401(K) plan with competitive company match; paid holidays and paid time off.

DigitalGlobe is a leading provider of commercial high-resolution earth observation and advanced geospatial solutions that help decision makers better understand our changing planet in order to save lives, resources and time. Sourced from the world’s leading constellation, our imagery solutions deliver unmatched coverage and capacity to meet our customers’ most demanding mission requirements. Each day customers in defense and intelligence, public safety, civil agencies, map making and analysis, environmental monitoring, oil and gas exploration, infrastructure management, navigation technology, and providers of location-based services depend on DigitalGlobe data, information, technology and expertise to gain actionable insight.

DigitalGlobe is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender identity and expression, age, disability, veteran status, or any other protected factor.